I really want you to be happy with your purchase, but here's what to do if my straws have made you sad......

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Goods must be returned in their original packaging, unused and in the same condition received. If they are not in this condition, then a refund will not be applicable.

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You are responsible for the cost of returning goods and we strongly recommend that they are sent 'signed for' post - as we cannot process the refund until the goods are received.

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When an item is faulty, we will refund the return shipping cost along with the cost of the item (s).